Please also check before you visit if your voucher needs to be redeemed or activated. To avoid disappointment please check our opening timesВ before your visit. If you have purchased your tickets from a third party/approved ticket provider you may not be required to pre-book a visit date or time and can use your voucher to gain entry at any time (subject to availability). If you purchased or booked via a third party, please contact your agent to discuss your options. We have a strict no refund policy at The View from The Shard, but we can exchange the ticket for a new date and time. If you purchased a voucher from a third party, please refer to your redemption instructions supplied with the voucher, or contact your agent. You can show your tickets on your smartphone to enter The View from The Shard or alternatively, you can print them at home. If you booked your tickets via a third party, you will need to contact them directly. Please note: if you purchased your tickets via our call center, you will need to Contact UsВ with your booking reference number. (which you should have received in the confirmation of payment) If you are still having trouble retrievingВ your confirmation, please Contact UsВ with the following details and we will locate your tickets and send them on to you. You can also retrieve your tickets online here. Please allow up to an hour for your booking confirmation to come through, and make sure to check spam or junk mail folders. Please note that there will be a ВЈ15 amendment fee to move your booking.

To amend your booking, please call us on +44 (0) 3 (no later than 24 hours before your visit) with the following information: We have a strict no refund policy at The View from The Shard, but we can exchange the ticket for a new date and time if you booked your tickets on our website.

I cannot make my visit and would like my tickets refunded.

If you have purchased your ticket from one of our partners or approved ticket sellersВ please contact them directly to discuss further. Please note that this service is subject to a ВЈ15 amendment fee.

If you booked your tickets directly from our website please call us on +44 (0) 3 (no later than 2 weeks before your visit) with the following information and we will happily amend your booking:

Does a child aged 3 or under need a ticket?Д¬hildren aged three and under do not require a ticket to visit The View from The Shard.

The Blue Light Card is not accepted on the door. We work with Blue Light Card to offer discounted entry for emergency services workers, NHS and members of the armed forces.В You will need a valid Blue Light Card to take advantage of the discounts we offer and you will need to pre-book.

Do you offer discounts to NHS, Police, Fire, Forces?.Visit our Disabled AccessВ page to find out more. The View from The Shard is fully accessible from ground level all the way up to the open air Skydeck on Level 72, with disabled toilet facilities situated on Level 1 and Level 68. What facilities do you have for those with disabilities?.If you are later, you may need to pay a rebooking fee. Once inside, you can enjoy the views and the experience for as long as you like, until closing time.ДonвЂ™t worry, you can enter The View from The Shard at any time up to 15 minutes after the time printed on your ticket. There is no time restriction to your visit. Same day bookings can be made on our website, although we recommend that you book at least 1 day in advance to guarantee entry.

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